McCann Worldgroup, along with its sister agencies, McCann Health and Weber Shandwick, has joined the…
by Don Hales and Derek Williams
A book packed with examples of great customer service – both service internally and externally.
We’ve heard Derek speaking on the book and their WOW! awards which are very good and well respected. This is a good book for really looking at what those moments are that can really make a difference service wise.