13 November 2015

The dawn of the customer experience

The penny has finally dropped. No matter what industry you’re in, or who your customers are – great service is a differentiator that simply can’t be ignored. Which is why ITG’s strong Customer Service Proposition (CSP) is putting it way ahead of the herd. But why is a strong CSP such a powerful tool?

Because it makes ITG stand out…

60% of organisations say that customer service will be the top source of competitive differentiation in the next three years. (The Service Council’s (TSC) Service Transformation: The Business Case)


Because it boosts business…

According to a CEI Survey, 86% of buyers will pay more for a better customer experience.


Because it puts ITG in a different league…


Only 1% of customers feel that vendors consistently meet their expectations. (Forbes)


CSP in action at ITG:

Take a look at this case study to see how we’ve been helping the Global Customer Advocacy Team with the CSP project. They’re investing in ITG’s people to instil the right mindset and behaviours, giving customers the service they want at every turn. Want to know more? Give the Synergy team a call on 0117 962 1534 or email lucy@mccannsynergy.com.uk

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