8 January 2015

Leaders are key to your customer experience

Another great article from Forbes looking at the customer experience and what that means which ever sector you operate in.

Engage your employees, deliver the best customer experience

Your leaders are key to engaging the team and making sure you give them the attention and commitment to motivate them to deliver the best service. And in turn, they can deliver the best customer experience.

Key takeaway? You’ve heard it before…. Leaders and managers are key to employee engagement.

Read more about leadership and sustaining the customer experience from Forbes by clicking here.

Similar Articles

25 October 2022

Living the Brand Internally. Another addition to our Employee Solutions Suite

Improving brand advocacy among employees is certainly a topic of conversation in many organisations today.…

READ MORE

22 September 2022

Our new approach to building culture and boosting attraction, retention and engagement

We’re proud to launch the McCann Synergy’s Employee Solutions Suite. A new approach to boosting…

READ MORE

22 February 2022

McCann Worldgroup joins Disability Confident Scheme

McCann Worldgroup, along with its sister agencies, McCann Health and Weber Shandwick, has joined the…

READ MORE

9 September 2021

Have You Said No to Normal in your Future of Work thinking?

At the beginning of the pandemic, everybody was keen to get back to normal. But…

READ MORE
SEE MORE ARTICLES