Improving brand advocacy among employees is certainly a topic of conversation in many organisations today.…
Join us on the 30th June in Bristol as we explore the link between employee engagement and customer experience, in partnership with the CIPR.
A recent report by KPMG revealed the UK customer experience top 100 companies achieved double the five-year growth of the FTSE 100. So what is it that brands like Lush, First Direct and John Lewis has that puts their customer experience – and therefore their growth – above other companies?
In this seminar, Gemma McGrattan, director of Synergy Creative, will explore the link between employee engagement and customer experience and why it should matter to communication pros.
The session will take a look at the reputational impact of getting customer experience wrong (and the PR opportunities when it goes right!), cover best practice example of companies encouraging a customer-centric culture and share practical advice on how to engage and empower your employees.
Gemma will be joined by Brooke Nolan, our marketing and communications manager who has 10 years’ experience in public relations.
- Thursday, 30 June 2016 from 6pm
- Hargreaves Lansdown, Anchor Road, Bristol, BS1 5HL
This event is in partnership with the CIPR and you can find all the details and grab yourself some tickets over here!